Grievance Redressal Mechanism
Ensuring fair and prompt resolution of student concerns through our structured grievance redressal system
As per All India Council for Technical Education (AICTE) regulations, 2012 under clause 1 of section 23 of the AICTE Act, 1987 (Vide notification F.No. 37-3/Legal/2012 dated 25.02.2012) regarding the establishment of Mechanism for Grievance Redressal in Technical Institutions, a Grievance Redressal Committee formed to address the grievances of the students, parents and others.
The Grievance Redressal Committee of SSIM has been constituted with an aim to provide easy and readily accessibility machinery for prompt disposal of the day to day genuine grievances. All aggrieved students, their parents and others may henceforth approach the Grievance Redressal Committee of SSIM in the first instance.
Submit Your Grievance
Postal Address
The Director, Grievance Redressal Committee
SSIM, NH-44, Kompally, Secunderabad – 500100
Process Overview
The Grievance Redressal Committee will deal with student grievances that are not adhered in purview of Anti-Ragging Committee and SC/ST committee.
Based on a written request, the committee may, at its discretion, invite the aggrieved student for a personal hearing. All representations received by the end of the previous month shall be deliberated upon in its meetings.
The Committee may hold its meetings from time to time as required. The term of this committee shall be for two years. The Committee shall also receive applications/complaints from employees and other public stakeholders and acknowledge the receipt within 3 days.
Analysis & Recommendation
The Committee shall study, analysis and submit its recommendations to the Director within 15 days from the date of receipt of application/complaint.
Resolution Timeline
The grievance needs to be redressed and disposed off as soon as possible however not exceeding 30 days from the date of receipt.
Escalation Process
However, under circumstance a policy decision is warranted, the subject matter may be referred by Director to Chairman, Governing Body with request for direction and guidance.
For immediate assistance or urgent matters, please contact the administration office directly.
