As per All India Council for Technical Education (AICTE) regulations, 2012 under clause 1 of section 23 of the AICTE Act, 1987 (Vide notification F.No. 37-3/Legal/2012 dated 25.02.2012) regarding the establishment of Mechanism for Grievance Redressal in Technical Institutions, a Grievance Redressal Committee formed to address the grievances of the students, parents and others. The Grievance Redressal Committee of SSIM has been constituted with an aim to provide easy and readily accessibility machinery for prompt disposal of the day to day genuine grievances. All aggrieved students, their parents and others may henceforth approach the Grievance Redressal Committee of SSIM in the first instance.
The grievance can be sent through e-mail to [email protected] or in writing to “The Director, Grievance Redressal Committee, SSIM, NH-44, Kompally, Secunderabad – 500100.
Grievance Redressal Committee will deal with student grievances that are not adhered in purview of Anti-Ragging Committee and SC/ST committee. Based on a written request, the committee may, as its discretion, invite the aggrieved student for a personal hearing. All the representations received by the end of the previous month shall be deliberated upon its meetings. The Committee may at its own discretion, invite the aggrieved student for a personal hearing on the basis of a written request. The above committee may hold its meetings from time to time as required. The term of this committee shall be for two years.The Committee shall also receive the application/complaint from employees and other public (stakeholders) and acknowledge the receipt within 3 days.
RESPONSIBILITIES OF GRIEVANCE REDRESSAL COMMITTEE
- The Committee shall study, analysis and submit its recommendations to the Director within 15 days from the date of receipt of application/complaint.
- The grievance needs to be redressed and disposed off as soon as possible however not exceeding 30 days from the date of receipt.
- However, under circumstance a policy decision is warranted, the subject matter may be referred by Director to Chairman. Governing Body with request for direction and guidance.